FAQs

ABOUT FREE BEE

Free Bee is a mobile app that allows you to call your family and friends even if they aren’t connected to the Internet. You can call them directly from the Free Bee app to their PLDT Landline, PLDT Landline Plus, Smart, TNT and Sun numbers for free or at affordable rates.

Free Bee gives you free calls to the Philippines that are sponsored by advertisers.  You may also purchase premium call credits to the Philippines for uninterrupted ad-free calling experience.

A free call credit is a sponsored call from advertisers that you can use to call any PLDT Landline, PLDT Landline Plus, Smart, TNT and Sun numbers in the Philippines.

A premium call credit is an ad-free paid call package that you can enjoy in calling any PLDT Landline, PLDT Landline Plus, Smart, TNT and Sun numbers in the Philippines at very affordable rates.

A Free call credit is an ad-sponsored call credit that lets you call for FREE to any PLDT Landline, PLDT Landline Plus, Smart, TNT and Sun numbers in the Philippines after listening to a 15-30 second radio ad while a Premium call requires you to purchase Premium call minutes to be able to call to the Philippines without call cuts and ads.

Upon successful registration in the Free Bee app, you will get to enjoy up to 2-minute free calls daily to the Philippines by listening to a 15-30 seconds advertisement through the app.

Your Free Calls are not transferrable to another Free Bee app user.

You can call any PLDT Landline, PLDT Landline Plus, Smart, TNT, and Sun numbers in the Philippines using Free Bee App.

Currently, both our free calls and premium call packages are available for PLDT Landline, PLDT Landline Plus, Smart, TNT and Sun numbers at very affordable rates.

The Free Calls and Premium Call credits are valid for calls to any PLDT Landline, PLDT Landline Plus, Smart, TNT, and Sun numbers in the Philippines only.

  • Hong Kong
  • Singapore
  • Malaysia
  • Japan
  • Taiwan
  • South Korea
  • Cambodia
  • Myanmar
  • Vietnam
  • Canada
  • UK
  • Spain
  • Italy
  • Netherlands
  • Belgium
  • Luxembourg
  • US
  • Guam

DOWNLOADING AND REGISTRATION

Anyone with a smartphone can download and register to Free Bee. Free Bee also works on tablets.

The Free Bee app works both on Android and iPhone handsets. For best experience, Android OS must be at least version Kit Kat while iOS version must be at least 9.2.1

To download Free Bee, Launch Google Play Store if you’re using an Android device or App store if you’re using an iPhone and search for Free Bee or visit www.freebeecalls.com/ to download

Follow the steps to register in Free Bee:

  1. Launch the Free Bee app installed in your device.
  2. You can use your foreign mobile number (non-Philippines number) or your Smart Roaming SIM for registration.
  3. A 4-digit verification code will be sent to the mobile number you provided.
  4. Enter the 4-digit verification code in the app to confirm the registration process.
  5. Once your mobile number has been verified, you must enter the following personal information:
    1. First Name
    2. Last Name
    3. Gender
    4. Birthday
  6. Tap ‘Next’ to submit your personal information.
  7. Once you have agreed to the Terms of Use and Data Privacy policy, you may start calling using the Free Bee app.
  1. Please check your phone’s SMS inbox.
  2. If the code doesn’t arrive after 5-10 minutes, you can tap the Resend Code button.
  3. If the code still doesn’t arrive after tapping the resend button, please email us at help@freebeecalls.com.

FREE CALLS

  1. To make a free call, launch Free Bee app installed in your device.
  2. Tap the Make a Free Call button from the home screen.
  3. You will receive a confirmation message if you have Free Call credits.
  4. If you have free calls, open contact list or manually dial the number you wish to call.
  5. Listen to the 15-30 seconds radio ad and your call gets automatically connected after the ad.

The quantity of free calls is given as a surprise to Free Bee app’s users. Tap the ‘Make a free call’ button to know if there are more free calls in store for you for the day.

Keep checking the app and allow yourself to be surprised if you’re lucky to have additional free calls for that day. You may also purchase premium call credits to the Philippines for uninterrupted ad-free calling experience.

Yes. Unused free calls for the day will be forfeited by 12:01 am the following day (your local time zone).

Free calls depend on the availability of assigned free calls for all its users for the day.

PREMIUM CALLS

  1. To use your Premium Call minutes, launch Free Bee App.
  2. Tap ‘Contacts’ and select from your contact list or manually enter the number on dialpad.
  3. Click ‘Premium Call’ to call using your Premium Call minutes.

For both Android and Ios users, you can avail of load cards, and e-pins in the following countries with local currency price.

         100 mins       500 mins       1000 mins

HKD        15                     40                      75

SGD          5                       10                      15

MY          10                     20                      40

JPY        300                    700                1,200

UK           2                          5                      10

EU           2                          5                       10

 

For iOS users via in-app purchase:

USD 0.99

30 minutes

Valid for 1 year*

Call plans are valid for PLDT Landline, PLDT Landline Plus, Smart, TNT, and Sun only

 

*Premium Plans purchased via in-app is valid starting on the day of purchase while the Premium Load Cards bought at physical stores is valid starting on the day it was redeemed or activated.

You can purchase another premium plan once your current plan expires of has been fully consumed.

You can purchase Free Bee premium call credits through the following:

  • Purchase Premium pins via the Free Bee app, click on the ‘Buy Premium Credits’ button and choose from the available Premium Call Plans.
  • Purchase Premium pins via the Free Bee app using your iTunes prepaid load.
  • Purchase Premium pins via smartworld247.com website, Purchase Free Bee e-PINs using your credit card or pay with your Smart Prepaid Load.
  • Buy Free Bee Load cards, vouchers, and e-PINS from accredited Filipino stores worldwide. Click this link to check the list of stores. https://www.freebeecalls.com/store-locations/

Yes, you can purchase Premium Call minutes through www.smartworld247.com using your Smart Prepaid Load or you can purchase Free Bee Load cards, vouchers, and e-PINS from Smart World Centers.

When using Smart Prepaid Load:

  1. Launch your web browser and visit smartworld247.com.
  2. Click ‘Shop’
  3. Select ‘Free Bee’
  4. Choose the denomination you wish to buy
  5. Check-out and pay using your Smart Prepaid Load.
  6. Your Free Bee Premium e-PIN will be sent to your email address.

For iOS Users:

  1. Lightly scratch the protective ink on the card to reveal the 14-digit PIN code.
  2. Launch Free Bee app installed on your iPhone.
  3. Select ‘Account’ then tap ‘Call Credits’, click ‘Account Management’ and then choose ‘Redeem a Load Card’
  4. Enter the PIN code then click submit.
  5. A notification will be received for every successful transaction.

For Android Users:

  1. Lightly scratch the protective ink on the card to reveal the 14-digit PIN code.
  2. Open your Free Bee app installed on your Android Phone.
  3. Select ‘Account’ then tap ‘Call Credits’, choose ‘Account Management’ and then choose ‘Redeem a Load Card’.
  4. Enter the PIN code then click ‘Submit’
  5. A notification will be received for every successful transaction.

For iOS Users:

  1. Launch Free Bee app installed in your iPhone.
  2. Select ‘Account’, tap ‘Call Credits’, tap ‘Account Management’ and then choose ‘ Use Premium Pin’
  3. Enter the 14-digit PIN code and tap ‘Submit’
  4. Premium call credits will be loaded to your account.

For Android Users:

  1. Open Free Bee app installed in your Android device.
  2. Select ‘Account’, tap ‘Call Credits’, tap ‘Use Premium Pins’ and enter 14-digit PIN code then click ‘Submit’
  3. A notification will be received for every successful transaction.

Yes, you can purchase Premium call minutes using your iTunes prepaid Load by following the steps below:

  1. Launch Free Bee app and tap ‘Account’ then select ‘Call Credits’
  2. Tap ‘Buy Premium Minutes’ and select from the available premium call
  3. Tap ‘Purchase’ and use Touch ID to proceed with the transaction. Make sure that you have enough iTunes Load balance when you purchase Free Bee Premium call minutes.
  4. You will receive a confirmation message regarding successful purchase. Tap ‘Ok’ to close the prompt message.
  5. Your Premium call minutes will automatically be credited to your Free Bee Account.

Your available call minutes will be displayed on the upper right corner of Free Bee Home screen.

You can purchase iTunes Prepaid Load card via Apple App store or visit any Apple product authorized resellers and buy iTunes Physical Prepaid Load Card.

When purchasing through Apple App Store:

  1. Launch Apple App Store on your apple device.
  2. Sign in using your Apple Log-in credentials
  3. Enter Apple ID password and input verification code sent to your registered mobile number
  4. After logging in, Tap ‘Send Gift Card by Email’.
  5. The currency of your iTunes load card will depend on which country you registered your Apple ID.
  6. Choose Load amount, input email address and tap ‘Send gift today’ and tap ‘Next’
  7. Choose Gift card design and tap ‘Next’
  8. Click ‘Buy’ to confirm your purchase and enter your payment details to complete the transaction.
  9. After successful purchase, you will receive the 16-digit e-PIN to your email inbox.

Loading iTunes prepaid card to your account:

  1. To redeem your load, open Apple App store and tap ‘Redeem Gift Card or Code’.
  2. Sign in using your Apple touch ID and manually enter 16-digit code if you’re redeeming an e-PIN or scan the code if you’re redeeming an iTunes physical card, and tap ‘Redeem’.
  3. Your load will automatically be credited to your iTunes account and you can now purchase Free Bee Premium Minutes using your iTunes prepaid Load.

For Android:

  1. Launch Free Bee app on your Android phone.
  2. Go to “Account” and tap “Call Credits”
  3. Choose “Enter Promo Code”
  4. Enter the promo code and tap Submit.

For iOS:

  1. Launch Free Bee app on your iPhone.
  2. Go to “Account” and tap “Call Credits”
  3. Select “Account Management” and choose “Enter Promo Code”
  4. Enter the promo code and tap Submit.

ACCOUNT MANAGEMENT

You need to register your new SIM in Free Bee to be able to use the app.

Currently, the credits are tied to your registered mobile number. Transferring of premium credits from your old account to your new account is not possible.

Yes, you can. As long as you receive the verification code via SMS and can input it during registration, you can login to another phone with a different sim.

You must update your main contact list on your phone so that it would reflect to your Free Bee app contact list.

You can directly dial their phone numbers to call them but it is better to add your friend’s mobile number on your device contact list so you can call them conveniently, anytime.

Yes, you can use the Free Bee dialpad to call an unsaved mobile number. Just go to ‘Contacts’ and click the ‘Dial Pad’ icon on the lower right side of your screen.

No, currently it is currently not available for download in the Philippines.

For iOS Users:

You can view the list of your recent and past premium purchases in ACCOUNT>CALL CREDITS> ACCOUNT MANAGEMENT> RECENT TRANSACTIONS.

 

For Android Users:

You can view the list of your recent and past premium purchases in ACCOUNT> CALL CREDITS> ACCOUNT HISTORY.

No. Free Bee is an call only application.

No. Free Bee is available for voice calls.

In calling a mobile number in the Philippines, use the dialing format:

+63 <10-digit mobile number>

 

In calling a landline number in the Philippines, use the dialing format:

+63 <area code> <landline number>

To report an issue or ask more information regarding Free Bee,

  1. For iOS users, go to ACCOUNT> CALL CREDITS> ACCOUNT MANAGEMENT> then click CONTACT SUPPORT.
  2. You may also email us at help@freebeecalls.com.
  3. Or send us a personal message through our Facebook page, facebook.com/freebeecalls

FREE BEE PASALOAD

Pasaload to Free Bee is a service that allows local Smart, SUN, & TNT Prepaid subscribers to convert their load to Free Bee load and send or “pasaload” to their loved ones abroad who are Free Bee users. The service aims to tap the local market who are the B-numbers or recipients of calls from abroad. This gives them a more active role in the communication process with their OF relatives who are Free Bee users and gives Free Bee users more and easier ways of obtaining load.

Convert your Smart Prepaid Load by texting BUYFREEBEE<space> <Load Amount> <space> <Country Code><Prefix><Mobile number registered on Free Bee> and send to 8075 Ex. BUYFREEBEE 300 852123456789

Keyword  Load Value Free bee minutes Validity
BUYFREEBEE 115 Php 115.00 100 minutes 7 Days
BUYFREEBEE 300 Php 300.00 500 minutes 30 Days
BUYFREEBEE 550 Php 550.00 1000 minutes 30 Days

Anyone with an active Smart, SUN, & TNT Prepaid SIM can avail of the service. Make sure that you have enough Load balance to be able to use the Free Bee Load Convert.

For you to be able to send Free Bee Load, your Load recipient must be registered on Free Bee Mobile App. If you’re Load recipient is not yet registered, tell them to download the Mobile app on Google Play Store or Apple App Store.

No, you cannot send Free Bee Load to a Free Bee registered number with an existing Premium minutes. Your Free Bee Load recipient must consume their existing premium minutes or wait for their subscription to expire before they can receive your Free Bee Load.

You will be charged based on the Load Amount you sent to your Free Bee Load recipient. Example, if you sent BUYFREEBEE 115 to your Free Bee Load Recipient, you will be charged Php115.00 for the load.

No, you won’t be charged for the incorrect keyword.

No, all Free Bee Load convert transactions are considered final and can no longer be cancelled. Make sure that you will really convert your prepaid load to Free Bee Load before sending your request.

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